Return Policy

Carman's Foto Source has a 10-day refund, return or exchange policy, unless otherwise indicated. The items must be returned to the original location with the original receipt of purchase and must be "new in the box" and "unused" with complete packaging and accessories.

In some cases, refunds of cash or cheque purchases may need to be issued from our corporate office. See store for details.

Drone Return Policy and Warranty Information

Drone Return Policy

  • All sales of drones (UAVs, unmanned aerial vehicles, unmanned aircraft and flying cameras) are final.
  • DJI Phantom drones that qualify as DOA may be exchanged within 15 days of purchase.
  • DOA is defined as a brand new unit that will not turn on or does not function pre-flight.
  • Customers with Inspire 1 units must deal directly with DJI for all return and repair issues.

Warranty Information

  • Please read manufacturer's warranty:
  • DJI Warranty Information
  • Products must be used as intended by the manufacturer.
  • Manufacturer's warranty covers manufacturer's defects only. Physical damage of any kind is not covered under warranty.

In some cases, refunds of cash or cheque purchases may need to be issued from our corporate office. See store for details.

Technical Support and Repairs

DJI Warranty Repairs and DJI Inspire 1 Warranty and Non-Warranty Repairs

Please contact DJI directly for repairs.

Phone: 1-818-235-0789

Email: us.support@dji.com

DJI Non-Warranty Repairs

Carman’s Foto Source will send DJI Phantoms out for repair (There is a non-refundable estimate fee of $150), or customers can contact Flying Cameras directly.

Phone: 1-866-785-3099

Email: contact@flyingcameras.ca

Keep the box and packaging material in case your drone needs repair.

Transport Canada Regulations

It is important to read and abide by Transport Canada's regulations

For additional information on Transport Canada's rules and to find out if it is necessary to submit an exemption form visit tc.gc.ca/safetyfirst.

Privacy policy

Thank you for visiting our website.

Carman’s Foto Source, and all of our employees, is committed to providing our customers exceptional service and values your privacy while visiting our website.

Carmans.com will, like most websites, collect non-personally identifying information that web browsers and servers make available, including the browser type, preferred language, referral site and date and time of your visit.

We collect such information to have a better understanding of how our visitors use our website so that we might enhance carmans.com. We may occasionally release a summary of non-personally identifying information, such as in part of a report on usage trends (most popular sections, for example) for carmans.com, but will not disclose personally identifying information.

While we do collect potentially personally-identifying-information like Internet Protocol (IP) addresses we will not use nor disclose such information to identify our visitors.

There will be times, i.e. sales transactions, where personally-identifying information may be required. Carmans.com will only collect the necessary information required to complete transactions. We will disclose potentially personally-identifying and personally-identifying information to employees and affiliated organizations who agree not to disclose the information to others and only on a need-to-know basis to process information on Carman’s Foto Source’s behalf or provide services requested by our customers. By using carmans.com, you consent to transfer such information to them, including employees, contractors and affiliated organizations which may be located outside your home country. Your visit to carmans.com, your visit and any privacy dispute is subject to our Privacy Policy and Terms of Use, including limitations on damages, arbitration of disputes, and application of Ontario provincial law.

Carmans.com will not rent nor sell potentially personally-identifying and personally-identifying information to anyone.

We will provide potentially personally-identifying and personally-identifying information only when required by law, when it is believed necessary to protect Carman’s Foto Source property, third parties or the public at large. We will take all measures necessary to prevent the access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Carmans.com does use cookies, a string of information a website stores on a visitor’s computer which a web browser will provide to the website upon a visitor’s return.  Cookies will allow carmans.com to perform e-commerce duties, such as remembering items in your cart.

Carman’s Foto Source will distribute emails only to those customers who have shared their email address for the purpose of receiving information (newsletters, e-flyers) on a controlled frequency from us. We will never send unsolicited SPAM based on information gathered by our website.

We employ strong security measures to protect against the loss, misuse and alteration of data used by our system and will never share, sell or rent individual personal information with anyone with advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for the expressed purpose of sending emails based on your request for information. If you have received unwanted or unsolicited emails sent (or purporting to be sent) via this system, please forward a copy of the email, with your comments, to reports@carmans.com

Carmans.com may make changes to our Privacy Policy. We encourage visitors to frequently check this page for any such changes. Continued use of Carmans.com constitutes your acceptance of such changes.

Accessibility Policies and Plan

Accessibility for Ontarians with Disabilities Act and the Integrated Accessibility Standards Regulation require organizations conducting business in Ontario to develop, implement, maintain and document (i) policies governing how the organization achieves or will achieve accessibility through meeting its requirements under the accessibility standards, and (ii) a multi-year accessibility plan, which outlines the organization‘s strategy to prevent and remove barriers and meet its requirements under the legislation.

This 2014-21 accessibility plan outlines the policies and actions that Carman’s Foto Source will put in place to improve opportunities for people with disabilities and comply with its obligations under the Accessibility for Ontarians with Disabilities Act and its regulations.

Statement of Commitment

Carman’s Foto Source is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Carman’s Foto Source will take steps to ensure that all internet websites and content since January 1, 2012 conforms with the WCAG 2.0 Level AA standard by January 1, 2021:

  • Identify and implement any changes necessary to ensure all websites and content comply with WCAG 2.0 Level AA standard (Goal for completion: December 31, 2020

ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE

Question, Comments and Suggestions about Accessibility at Carman’s Foto Source and can be made to:

519-271-4552  or  reports@carmans.com

1. Policy Statement

Carman’s Foto Source is committed to providing appropriate and accessible service for its customers. Goods and services will be provided in a manner that respects the dignity and independence of all its customers. The provision of services to persons with disabilities will be integrated wherever possible. Persons with disabilities, including those that use and/or need the use of a service animal, support person or assistive device, will be given the opportunity, equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of Carman’s Foto Source.

2. Purpose / Background Information

The Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) is a Provincial Act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.

Under the AODA, Ontario Regulation 429/07 entitled “Accessibility Standards for Customer Service” came in to force on January 1, 2008. That Regulation established accessibility standards specific to customer service for public sector organizations that provide goods and services to members of the public or other third parties. While in effect for designated public sector organizations since January 1, 2010, such requirements are required of all providers with at least one employee effective January 1, 2012. This policy is drafted in accordance with Regulation 429/07 and addresses the following:

  • The provision of goods and services to persons with disabilities;
  • The use of assistive devices by persons with disabilities;
  • The use of service animals by persons with disabilities;
  • The use of support persons by persons with disabilities;
  • Notice of temporary disruptions in services and facilities;
  • Training;
  • Customer feedback regarding the provision of goods and services to persons with disabilities; and Notice of availability and format of documents.

3. Application

This policy applies to all persons who deal with members of the public or other third parties on behalf of Carman’s Foto Source, whether that person does so as an employee, agent, volunteer, student on placement, or otherwise and all persons who participate in developing Carman’s Foto Source’s policies, practices, and procedures governing the provision of goods and services to members of the public or other third parties.

4. Definitions

Assistive Device
A device used to assist persons with disabilities in carrying out activities or in accessing the services of persons or organizations covered by the Customer Service Standard.

Disability

  • a. Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impairment, deafness or hearing impairment, muteness or speech impediment, or physical reliance on a guide or other animal or on a wheelchair or other remedial appliance or device;
  • b. A condition of mental impairment or a developmental disability;
  • c. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  • d. A mental disorder, or
  • e. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Guide Dog

A guide dog as defined in section 1 of the Blind Persons’ Rights Act is a dog trained as a guide for a blind person and having qualifications prescribed by the regulations under the Blind Persons’ Rights Act.

Nurse

A Registered Nurse or Registered Practical Nurse who is a registered member in good standing with the College of Nurses of Ontario.

Physician

A physician who is a registered member in good standing with the College of Physicians and Surgeons of Ontario.

Service Animal

Any animal used by a person with a disability for reasons relating to the disability where it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or where the person provides a letter from a physician or nurse that he or she requires the animal for reasons relating to his or her disability; or a valid identification card signed by the Attorney General of Canada or a certificate of training from a recognized guide dog or service animal training school.

Support Person

A person who accompanies a person with a disability in order to assist him or her with communication, mobility, personal care, or medical needs or with access to goods and services.

5. General Principles

The Provision of Goods and Services to Persons with Disabilities

Carman’s Foto Source will use reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles:

  • Carman’s Foto Source‘s goods and services are provided in a manner that respects the dignity and independence of persons with disabilities;
  • The provision of Carman’s Foto Source’s goods and services to persons with disabilities are integrated with those provided to persons who do not have disabilities unless an alternative measure is necessary to enable a person with a disability to obtain, use or benefit from Carman’s Foto Source’s goods and services and;
  • Persons with disabilities are given every opportunity equal to that of persons without disabilities to obtain use or benefit from Carman’s Foto Source’s goods and services.

Communication with Persons with Disabilities

  • When communicating with a person with a disability, Carman’s Foto Source will do so in a manner that takes into account the person’s disability. The individual with the disability may request an accommodation and/or alternative format to facilitate their interaction with Carman’s Foto Source. Carman’s Foto Source staff who deal with members of the public will work with the individual with a disability to provide a timely and appropriate accommodation and/or alternate format.
  • Notice of Temporary Disruption in Services and Facilities
  • Carman’s Foto Source is aware that the operation of its services and facilities is important to the public. However, temporary disruptions in Carman’s Foto Source services and facilities may occur due to reasons that may or may not be within Carman’s Foto Source control or knowledge.
  • Carman’s Foto Source will make a reasonable effort to provide notice of the disruption to the public, including information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if any, that may be available. Carman’s Foto Source will make a reasonable effort to provide prior notice of planned disruption, if possible, recognizing that in some circumstances, such as in the case of an unplanned temporary disruption, advance notice will not be possible. In such cases, Carman’s Foto Source will provide notice as soon as possible.

Assistive Devices and other Measures that Assist with Accessibility

A person with a disability may provide their own assistive devices for the purpose of obtaining, using and benefiting from Carman’s Foto Source’s goods and services. Exceptions may occur in situations where Carman’s Foto Source has determined that the assistive device may pose a risk to the health and safety of a person with a disability or the health and safety of others on the premises. 

In these situations and others, Carman’s Foto Source may offer a person with a disability other reasonable measures to assist him or her in obtaining, using and benefiting from its goods and services, where Carman’s Foto Source has such other methods available. It should be noted that it is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.

Service Animals

Carman’s Foto Source is committed to welcoming people with disabilities who are accompanied by a service animal onto all Carman’s Foto Source owned and operated public facilities that are open to the public. Carman’s Foto Source will ensure that the individual is permitted to keep the animal with him or her unless the animal is otherwise excluded by law. If a service animal is excluded by law, Carman’s Foto Source will ensure that alternative means are available to enable to person with a disability to obtain, use or benefit from Carman’s Foto Source’s goods and services. If it is not readily apparent that the animal is a service animal, Carman’s Foto Source may ask the person with a disability for a letter from a physician or a nurse confirming that the person requires the animal for reasons relating to his or her disability. It is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all times.

Support Persons

A person with a disability may enter publicly accessible premises owned and /or operated by Carman’s Foto Source with a support person and have access to the support person while on the premises. Carman’s Foto Source may require a person with a disability to be accompanied by a support person while on Carman’s Foto Source premises in situations where it is necessary to protect the health and safety of the person with a disability or the health and safety of others on the premises. If, in the presence of a support person, personal information is being discussed, Carman’s Foto Source staff must ensure that the individual consents to the support person being present. Consent can be given verbally or in writing. A support person, when assisting a person with a disability to obtain, use or benefit from Carman’s Foto Source’s goods and services, will be permitted to attend at no charge where an admission fee is applicable.

Feedback

Carman’s Foto Source values the feedback from its customers. Feedback from a member of the public about the delivery of goods and services to persons with disabilities may be submitted by telephone, in person, in writing, in electronic format, to our head office. The Feedback form is available from our website. Carman’s Foto Source will respond within ten (10) business days to the author of the feedback. The author of the feedback will be provided a response that will outline the actions taken to resolve the concerns, if any.

Support Person

A person who accompanies a person with a disability in order to assist him or her with communication, mobility, personal care, or medical needs or with access to goods and services.

6. Training

Carman’s Foto Source will ensure that the following persons receive training in Accessibility Standards for Customer Service: All employees, contracted persons, agents and those other third parties who deal with members of the public on behalf of Carman’s Foto Source.

Every person who participates in developing the employer’s policies, practices and procedures governing the provisions of goods and services to members of the public and other third parties.

  • Training will be provided as soon as practical upon an individual being assigned the applicable duties and on an ongoing basis in connection with changes to Carman’s Foto Source‘s policies, practices and procedures governing the provision of goods and services to persons with disabilities.
  • Training will include the following but not limited to:
    A review of the purposes of the Act and the requirements of the Regulations;
  • How to interact and communicate with persons with various types of disabilities;
  • How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person.
  • How to use equipment or devices available on Carman’s Foto Source premise or otherwise provided by Carman’s Foto Source that may help with the provision of goods and services to a person with a disability;

What to do if a person with a particular type of disability is having difficulty accessing Carman’s Foto Source’s goods and services.

Carman’s Foto Source will keep records of the training provided including dates the training was provided and the attendees.

7. Availability and Format of Documents

This policy and any other documents key to the delivery of goods and services will be made available upon request from Carman’s Foto Source’s Customer Service Department. This document can be provided in alternate formats, upon request.

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